Privacy Policy

Lumiere Romford is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect We may collect the following types of personal information:

• Contact details such as name, email address, and phone number.
• Payment information for ticket purchases.
• Demographic information, including age verification for restricted films.
• Technical data such as IP addresses, browser type, and device information.

2. How We Use Your Information We use the collected data for the following purposes:

• Processing ticket bookings and purchases.
• Verifying age restrictions where applicable.
• Enhancing customer experience and improving services.
• Communicating important updates, including booking confirmations and policy changes.
• Ensuring website security and fraud prevention.

3. Data Sharing and Disclosure We do not sell, trade, or rent personal data. However, we may share information:

• With service providers assisting in payment processing and security.
• When required by law, legal proceedings, or to protect our rights.
• In case of business restructuring, merger, or acquisition.

4. Data Security We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. Users can control cookie settings through their browser preferences.

6. Your Rights and Choices Depending on applicable laws, you may have rights regarding your personal data, including:

• Accessing, updating, or deleting your personal information.
• Opting out of marketing communications.
• Requesting information on how your data is processed. For any requests, please contact us using the details provided below.

7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of such external websites. Please review their privacy policies before providing personal data.

8. Updates to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of updated terms.

9. Contact Us For any inquiries regarding this Privacy Policy, please contact us via our website or visit us at The Mercury Mall, Romford.